Shipping Policy
AW Fashion Shipping Policy
At AW Fashion, we aim to provide a smooth and convenient shopping experience. Below is our shipping policy to ensure you know exactly what to expect when shopping with us.
1. Shipping Locations
We currently offer shipping within Pakistan. We are working on expanding our shipping zones, so if you're outside our available locations, please feel free to reach out to us at [contact email] for further assistance.
2. Free Shipping on Orders Over Rs. 3000
We are pleased to offer free standard shipping on all orders over Rs. 3000. For orders below this amount, a standard shipping fee will be applied based on the delivery location and selected shipping method.
3. Order Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays). Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed and shipped, you will receive an email confirmation with tracking details.
4. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery in 5-7 business days (for orders under Rs. 3000, delivery charges apply)
Delivery times may vary depending on the location and circumstances beyond our control, such as weather conditions or unforeseen events.
5. Shipping Costs
- Free Standard Shipping: On orders over Rs. 3000.
- Standard Shipping Charges: Rs. 250
Shipping charges will be calculated and displayed at checkout before you complete your purchase.
6. Order Tracking
Once your order is dispatched, you will receive an email with your tracking number and a link to track your shipment. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
7. International Shipping
Currently, we are only offering domestic shipping. For international shipping inquiries, please reach out to us at WhatsApp 0326 4482424, and we will try to accommodate your request where possible.
8. Address Accuracy
It’s important to provide accurate and complete shipping information when placing an order. AW Fashion is not responsible for any delays, lost packages caused by incorrect addresses provided by the customer. If you notice any errors in your order details, please contact us as soon as possible at WhatsApp 0326 4482424.
9. Shipping Delays
While we make every effort to ensure timely deliveries, AW Fashion cannot be held responsible for delays caused by the shipping carrier, weather conditions, or other factors outside of our control.
10. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of the delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund as per our return policy.
11. Returns and Exchanges
For returns and exchanges, please refer to our Return & Exchange Policy. Any shipping costs related to returns or exchanges are the responsibility of the customer unless stated otherwise.
For further assistance or if you have any questions regarding your order, feel free to contact our customer service team at cs@awfashion.store or WhatsApp 0326 4482424.
Thank you for shopping at AW Fashion!